GATE ACCESS SYSTEM NOT WORTH THE TIME

I was glad when Rossmoor converted to a self-service gate access application. However, the user experience with DwellingLive has been awful. I have only been able to use it once before having to call the front gate for my guest access. When I sign on, the application error message is usually “user name and password are not recognized.”

My experience with customer service (while polite and patient) results in a hard reset of my password during a 15-minute or more phone call.

This application is like using an IBM mainframe with punch cards when a mobile cloud-based application should be the norm.

1. Outdated user interface: not intuitive; page navigation is clumsy and non-responsive on a touch screen.

2. I could not reset my password myself. 3. No way to enter a support request via chat, text or email, only a phone call is available.

I cannot understand why this is the application Rossmoor chose.

If a cost benefit study was completed now, I think it would reveal hours of DwellingLive manual tech support, Securitas phone calls (cost), and resident time (lack of benefit).

I plan to call the front gate from now on.

Tracy Walton Skycrest Drive Editor’s note: DwellingLive is aware of the ongoing issues with residents being unable to reset their passwords because the system indicates their email address does not exist. The company has assigned a team to troubleshoot and find a solution. When one is found, we will report on this in the newspaper.